With retail running through her veins, third generation retailer Tracey Mathers has been continuing the family tradition for over 25 years. As the granddaughter of the founder of Mathers Shoes it was inevitable she would become a leading retailer in her field. Having had up to six stores she has learnt to deal with all areas of running a successful business.
During her 25 years as Managing Director of Tracey Mathers Shoe Studio she realised very early on that if the business was to have the success she desired, she had to have the most amazing team of people working with her that could see her vision and want to work closely with her to achieve her desired success, all the while developing themselves (what she describes as) a killer sales attitude. She wanted to have the most amazing team that everybody else wanted.
Through great training, Tracey’s team did go on to help her build the business by being extremely customer focused and having a great understanding of building a rapport with clients, which led to having successful repeat business. They understood how the whole sales process worked and used it daily for success.
No matter what the market place tries to dictate through some of the toughest times, Tracey teaches her clients how to be resilient, stand out and create additional opportunity by staying focused on achieving success for both leaders and teams.
With longevity in a highly competitive marketplace, her strategic leadership, her understanding of the sales process for success, people management and business planning attributes has been critical to the success she has celebrated.
In this intimate Q&A, we'll dig deep in to what makes Tracey Mathers - the stories and the lessons behind her success, and where she sees the future of business.