Better Customer Experience equals Better Business or Connecting with Customers

Customers are critical to every business. In a competitive marketplace, its essential that we take the time to understand their needs and how our organisation is meeting those needs.

In this presentation, we'll discuss the importance of delivering a great customer experience. We'll also share how every business can use customer journey mapping to improve outcomes for the customer and the business.

Marie-Claire Grady is the founder and visionary behind 3rd View Consulting. She is a sought after strategist , facilitator and speaker who recognises the importance of aligning business with customer needs  and the value of enriching experiences for employees and customers.